Junior Assistant – HVAC System Engineering

What we offer

• Innovation. Pragmatism. Personality.
• People who are more than just colleagues
• Mutual feedback
• Training for professional and personal development
• State-of-the-art communication and work tools
• High-quality equipment in the premises (e.g.: height-adjustable desks, air conditioning, etc.)
• Modern and ecological vehicle fleet
• Attractive and market-based fixed salary with bonus payments
• Company pension plan and capital-forming benefits
• Job bike
• Company health management with fitness studio
• Company supplementary health insurance
• Lunch subsidy
• Regular employee incentives

These tasks await you

You support the team management and HVAC system engineering management in all tasks, work proactively and ensure that all processes and workflows run smoothly. After a detailed briefing, you work independently and in a team with other colleagues. Your working environment is modern, digital and structured by defined workflows. Your area of ​​responsibility includes, among other things:

• Mail processing

• • Processing daily mail and assigning it to the relevant contact persons via document scanner
  • Checking fax and email inbox daily and forwarding incoming faxes or emails to the relevant contact person

• Master data

• • Correct recording and maintenance of master data (customers, suppliers, locations, …)

• Order

• • System-side creation/recording of the order/order
  • Creation and dispatch of the order confirmation
  • Creation and provision of the corresponding (material) delivery notes

• Project inquiries – HVAC System Engineering

• • Recording incoming inquiries by telephone, creating the corresponding ticket and forwarding it to sales (B2B / B2C)

• Planning – HVAC System Engineering

• • Participation in the “kick-off meeting” to discuss new projects
  • Participation in the “project meeting” to discuss topics in current projects
  • System-side creation of new projects, as well as creation of the respective work orders and comparison of these with the respective customer offers
  • Written coordination and communication with all project participants
  • Creation and dispatch of order confirmations to customers
  • Creation and dispatch of work contracts and archiving of relevant documents and orders in the ERP system
  • Preparation of project folders including bill of materials and system description for the senior installers

• Processing – HVAC System Engineering

• • Coordination and agreement of execution dates with all project participants (B2B/B2C) after internal clarification, including rescheduling and/or cancellation if necessary
  • Telephone or written processing and answering of inquiries from all project participants on project topics (B2B/B2C)
  • Creation and archiving of file notes
  • Checking and comparing work orders for factual accuracy and correct material bookings, as well as recording/processing of increases and changes and creating the measurements for each order
  • Creation and printing of HVAC system labels and operating instructions for customers
  • Monitoring of goods transactions in the project

• HVAC System Engineering – documentation

• • Compilation of document sets
  • Supplementation of the respective plans
  • Creation of HVAC system inspection books and the respective documentation folders as well as maintenance of the system master data/forms

• Quality assurance – HVAC System Engineering

• • Questioning customers about their satisfaction with the processing and passing on the feedback to the respective assembly teams

• Other tasks

• • Support in the form of supporting work for the HVAC system engineering manager and the team leader
  • Creation and dispatch of the KOS KLIMA customer newsletter (creating content, producing images, dispatch)
  • Acceptance and distribution of incoming calls via the switchboard
  • Acceptance of parcel service and suppliers
  • Welcoming and assisting customers

What you can impress us with

• Have successfully completed commercial training (e.g. industrial clerk) with extensive professional experience (at least 3-5 years) in the above-mentioned field of responsibility
• Have a technical affinity and know-how in the implementation of projects
• Have extensive experience in the area of ​​project assistance in small and medium-sized companies
• Actively shape your work environment and contribute your ideas and suggestions for improvement
• Have knowledge of how to use common MS Office tools (Word, Excel, Outlook)
• Gain the trust and respect of customers (customers, employees, colleagues) through competence and customer orientation
• Can explain facts in a simple and understandable way and pass on your knowledge in a way that is appropriate for the recipient
• Give advice based on needs and are authentic, use your experience to improve customer services
• Are reliable, committed and friendly even under pressure, keep your word and always act in the interests of the company
• Take responsibility for assigned tasks, make your own decisions within the scope of your authority
• Are open to changes, adapt quickly to new situations and pursue new tasks with energy, enthusiasm and always with a goal-oriented approach
• Work in a structured and methodical way, keep an overview even when complexity increases
• Recognize the essentials and connections quickly and work out the corresponding results
• Can handle stress, are resilient and work calmly and reliably even in difficult situations